Privacy Policy

Effective Date: 01 May 2025

This Privacy Policy outlines how Patpally and Sons Consultancy Services (operating as CozyCraft Homes, “we”, “our”, or “us”) collects, uses, and protects the personal information of users (“you”, “your”) who visit our website at www.cozycrafthomes.com or engage with our services.

We are committed to respecting your privacy and ensuring that your personal data is handled securely and responsibly.

1. Information We Collect

We may collect the following types of data:

1.1 Personal Information

• Full name

• Email address

• Phone number

• Address (for site visits or project locations)

• Project preferences and details

• Payment and billing information (processed securely)

1.2 Non-Personal Information

• Browser type and device data

• IP address and location

• Website usage statistics and pages visited

• Referrer URLs

2. How We Use Your Information

We use your data to:

• Provide architectural, design, renovation, and construction services

• Process inquiries, bookings, and payments

• Share digital plans or downloadable content

• Communicate updates or promotional offers (with consent)

• Improve our website and customer experience

• Comply with legal and contractual obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data only:

• With trusted vendors, partners, or contractors involved in your project

• With government or regulatory authorities as required by law

• With third-party service providers (e.g., payment gateways, hosting providers) under confidentiality

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Analyze site traffic and usage behavior

• Customize your browsing experience

• Support advertising campaigns (e.g., Google Ads, Facebook Pixel)

You may control or disable cookies through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL encryption for secure data transmission

• Access controls on internal systems

• Regular data backups and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and review your personal data

• Request correction or deletion

• Withdraw consent for communication or marketing at any time

• Request data portability (if applicable)

To exercise these rights, email us at support@cozycrafthomes.com.

7. Data Retention

We retain your information only for as long as necessary:

• To fulfill the purpose for which it was collected

• To comply with legal, regulatory, and contractual obligations

• For a maximum of 3 years after project closure or last user interaction, unless legally required otherwise

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing your data.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page. Continued use of our site or services after changes implies your acceptance of the revised policy.